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Refund and cancellation policy

Last updated . Refund requests: hustlelabs@outlook.com

On this page

On this page

  1. Overview
  2. Free services
  3. Premium features
  4. Cancellation
  5. Refund eligibility
  6. How to request a refund
  7. Non-refundable items

Overview

HustleLabs is a free paper-trading simulator and has no paid plans today. This policy, operated by HustleLabs, sets out how refunds and cancellations would work if paid features are introduced.

Free services

  • The core app, including paper trading, market data and broker connection, is completely free.
  • The app is supported by ads. No credit card or payment method is needed to use it.

Subscriptions and premium features

If premium tiers are introduced in future, these terms will apply:

  • Prices will be shown clearly before you confirm a purchase.
  • Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date.
  • You can manage or cancel subscriptions in Google Play → Payments & subscriptions → Subscriptions.
  • Price changes will be announced at least 30 days before the next billing cycle.

Cancellation

  • You can cancel a subscription at any time through Google Play.
  • After you cancel, premium features stay available until the end of the current billing period.
  • We do not give partial refunds for cancelling mid-period unless the law requires it.

Deleting the app does not cancel a subscription. You must cancel it in Google Play.

Refund eligibility

We offer refunds in these cases:

  • Accidental purchase: request a refund within 48 hours of the transaction.
  • Technical problems: premium features are unavailable because of a confirmed problem on our side that we cannot fix within 7 business days.
  • Duplicate charges: you were charged more than once for the same period because of a billing error.
  • Legal rights: where consumer protection law requires a refund, such as the EU 14-day right of withdrawal for digital services.

How to request a refund

  1. Email us at hustlelabs@outlook.com with your Google Play order ID (it looks like GPA.XXXX-XXXX-XXXX-XXXXX and is on your purchase receipt) and the reason for the request.
  2. We review it within 2–3 business days, and may contact you to verify the purchase.
  3. Approved refunds are processed within 5–10 business days to your original payment method.

You can also ask for a refund through Google Play's refund process. Google's policies may apply in addition to ours.

Non-refundable items

  • Subscription periods that have already been used in full or have expired.
  • Requests made more than 30 days after the original purchase, except where the law requires otherwise.